YOUR REFERENCE
Withdrawal and refunds
Updated : 05/11/2026 · Version 2026-11-05-test-1
Draft for future sales. The store is closed. Unconfirmed terms are marked explicitly; this version is not an offer to purchase.
1. Current status
PerryShow public sales are closed. The administrator can simulate an order without payment. Test withdrawal requests and guarantee claims are separate in My requests.
2. The fourteen-day principle
For a distance contract for digital content not supplied on a tangible medium, consumers normally have fourteen days from conclusion to withdraw without giving a reason, subject to statutory exceptions and extensions. They may use the model form or any unambiguous statement sent to the seller within the applicable period.
Where the right applies, amounts due are refunded without undue delay and within fourteen days of the seller being informed, under statutory conditions, normally using the same payment method unless expressly agreed otherwise without fees.
3. Immediate supply: cumulative conditions
For paid digital content, loss of the right requires, among other conditions, prior express consent to supply before the period ends, acknowledgment of loss of the right and the required durable confirmation. Account creation, general acceptance of terms or displaying a link alone does not remove the right.
The future process will use a separate unticked choice, with its exact text and timestamp tied to the order. Without a valid choice, immediate supply will not occur. Statutory guarantees remain separate.
4. Online withdrawal functionality
For relevant online contracts concluded since 19 June 2026, free, easily accessible online withdrawal functionality must remain available during the applicable period. It must identify the customer and contract, provide an explicit confirmation step and send a durable acknowledgment without delay including the statement, date and time.
This must be connected to the future order system before sales open. It must not automatically reject a guarantee complaint because withdrawal has expired or been validly lost. No button on this page claims to have recorded a request.
5. Model form to keep
To: Nahel Polaert — Individual entrepreneur (EI), French micro-enterprise, 15 rue Amélie, 31000 Toulouse, France, contact@perryshow.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service:
- Product or service and order reference:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Date:
- Signature of consumer(s), only if notified on paper:
Delete as appropriate. This model can be used where the withdrawal right applies.
6. Purchase errors, goodwill and defects
A purchase-error request, a discretionary goodwill refund and a nonconformity complaint are distinct processes. No additional goodwill refund policy has yet been defined. Loss of withdrawal rights does not remove defect remedies or other mandatory rights.
Contact : contact@perryshow.com. For a defect, include plugin and grandMA3 versions, steps and useful messages, avoiding passwords, full licence keys and third-party information.