Support and contact

1. Contact PerryShow

Contact : contact@perryshow.com.

The publisher handles support, complaints and data-rights requests. No guaranteed response time or permanent availability is currently advertised.

2. Compatibility and installation

Reference version: grandMA3 2.4.2. The final release, tested configurations and installation documentation have not yet been published. The web demo is not a console-control tool. No commercial download or licence key is currently supplied by this website.

Before professional show use, back up the show, test the configuration and changes in a suitable environment, and prepare a rollback procedure. This recommendation does not remove applicable guarantees.

3. Report an issue

Describe the expected and observed results, reproduction steps, and plugin, grandMA3 and system versions. Include only necessary information and redact third-party data. Do not send passwords, recovery codes or full licence keys.

Known issues and the update policy will be completed with the final release. Compatibility with all future grandMA3 versions is not advertised.

4. Purchases, guarantees and data

Read the draft terms of sale and licence agreement, the withdrawal and refund policy, and the privacy policy. Purchasing and delivery will open after the plugin and contractual framework are finalised.